Third-party Applications Maintenance (TAM) and Through-life Support (TLS)
IT management choices for technical, scientific and industrial applications.
MDTVISION's offer in terms of TAM and TLS includes a range of individually-priced services :
Maintenance of existing system (as constructed)
user support (TAM) corrective maintenance (TAM) minor modifications (TAM) preventive maintenance (TAM/TLS) Maintenance of existing system (improvement to system)
technical updates system updates performance enhancementStrong commitments
MDTVISION's offer is based on strong commitments to service quality, application performance and cost control.
Project management for a customized offer
Using project management techniques to provide maintenance services brings efficient organization and coordination, respect of commitments made to the customer and the peace of mind that comes with a personalized service package.
A contract is drawn up to govern the content of the agreement, the methods used and tracking.
A performance approach
The implementation process of a maintenance contract with a customer is divided into 4 stages, based on mutual understanding, expertise and transparency and thereby guaranteeing mutual trust.
An original organization model
Thanks to its collaborative organization model MDTVISION can balance time limits, skill levels and costs, all in accordance with Quality standards.
Applications
Our offer is designed to respond to typical maintenance problems encountered by companies as part of the day-to-day running of their business :
Your maintenance team loses a
key technology or business-related skill due to the departure
of an employee and no other engineer has the necessary expertise or is
available
You need maintenance services
for an application developed by a service provider or publisher
that does not provide maintenance or no longer exists
You want to harmonize
your maintenance processes
You want to have fewer maintenance
service providers
You want (or you need) to reorganize
your maintenance department to improve quality of service
to users or to take reduced working time or geographical consolidation
of business units into account
You want to reduce maintenance costs
